Vic Verma: The Customer Is Always Right

When listing his first two lessons for aspiring entrepreneurs, Verma says you must love what you're doing, and you must listen to the customer. The customer is always right, he adds.

Elevator Psychology: How Group Behavior Influence An Individual.

Sometimes when I took subway home or to work, I turned around when I face several people standing in the opposite direction right in front of my eyes. I behavior was influenced by a group behavior! This is a comic video that illustrates the influence that a group behavior has on an individual.



Have you had similar experience?

The Little Black Book Of Connections

Jeffrey Gitomer offers a fresh take on networking and connecting your way to success.



The Little Black Book of Connections is based on the power of give value first.

• It's about how you can climb the ladder without stepping on people's backs.
  
• It's about how to earn the respect of a powerful mentor without begging.
  
• It's about how to build stronger relationships with customers, bosses, co-workers, vendors, friends, and family.
  
• It's about being in the same room with powerful people.
  
• It's about how to connect and how to not connect.
  
• It's about how to say the right things to the right people in the right circumstances to make the right impression.
  

The book is small. The cover is classic black cloth. The four-color text graphics makes it attractive and easy to read the compelling content is easy to understand and implement.

Find out more about Little Black Book of Connections



Jeffrey Gitomer (born February 11, 1946 in West Palm Beach, Florida) is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his family in Charlotte, North Carolina. More about Jeffrey at Wikipedia.

HBS: Grow Your Stars -- Don't Buy Them

An interview with Boris Groysberg, Professor of Harvard Business School. Many star performers hired from outside don't perform as expected at their new company. So, develop stars within your company; for example, through strong training and mentoring programs.

Rule No. 1 for Entrepreneurs: Never Give Up, Never Give In

What's the most important thing for an entrepreneur? Strategy? Leadership? Management abilities? Let Carl tells you.

Just watched another best movie, "Men of Honor". If you haven't, I reckon you should. Carl Brashear is determined to be the first African American Navy Diver in a time where racism is strife. Leslie Sunday is his embittered trainer, determined to see him fail. Fate, challenges and circumstances eventually draw these two men together in a tale of turbulance and ultimately triumph.Here is the movie trailer:



This is the part that makes me fully respect this man "Carl":



I love this song, "Win" by Brian McKnight:



Did you read the lyrics? I mean, by heart.

Who Moved My Cheese Animation Video: Crash Course on Change Management

An Animation about changes in life and how to deal with it to success. A great tool to help people apply changes in their life. If you are too busy to read the book "who moved my cheese", the video can get you a crash course on change management.





Lessons from "Who Moved My Cheese"

• Change happens; they keep moving the cheese.


• Anticipate change; smell the cheese often so you know when it's getting old.


• Adapt to change quickly; the quicker you let go of old cheese, the sooner you can enjoy new cheese.


• Enjoy change; savor the adventure and enjoy the taste of new cheese.


• Be ready to change quickly and enjoy it again...they keep moving the cheese.

Buy the book if you want to read it: who moved my cheese

Editorial Reviews
Amazon.com
Change can be a blessing or a curse, depending on your perspective. The message of Who Moved My Cheese? is that all can come to see it as a blessing, if they understand the nature of cheese and the role it plays in their lives. Who Moved My Cheese? is a parable that takes place in a maze. Four beings live in that maze: Sniff and Scurry are mice--nonanalytical and nonjudgmental, they just want cheese and are willing to do whatever it takes to get it. Hem and Haw are "littlepeople," mouse-size humans who have an entirely different relationship with cheese. It's not just sustenance to them; it's their self-image. Their lives and belief systems are built around the cheese they've found.

Most of us reading the story will see the cheese as something related to our livelihoods--our jobs, our career paths, the industries we work in--although it can stand for anything, from health to relationships. The point of the story is that we have to be alert to changes in the cheese, and be prepared to go running off in search of new sources of cheese when the cheese we have runs out.

How Your Natural Talents Fit into Career Decisions

If you are thinking "I want a career change", then start thinking about your natural talents and combine them with your values and interests. If you feel "stuck", it's because you need all three.

Use the 60/40 Rule

• Talents/Strengths: 60%
• Learned Skills: 40%
  

For peak performance:

• 60% of your activities should use your talents/strength
• Remaining 40% can use your "learned" skills
  

A helpful way to classify natural talents: communication

• relational
• functional

what are the most effective media you use to express your thoughts, feelings, and opinions?

Relational
How do you realy excel at initiating and developing relationships?

• Everyone is my new friend
  You can belong to my posse after I get to know you for 6 months or so. Then you're in!
• Invite me in and I'll probably be your best worker and maybe even your best friend.
  

Functional
What are the 3-5 task-oriented behaviors at which you excel?

• Think about things like analysis, promoting, managing, synthesizing, attention to detail, physical activity, decisiveness, estimating, being of service...

now add your values and interests...

What you value:

• pay
• hours
• vacation
• ability to make a difference
• structure
• development
• advancement

your interests:

• work
• people
• products
• services
• image
• location
• geography

when you put these together it looks like this:



and add these elements:

• organization preference -> what kind of role
• type of organization -> type of role

You might find yourself "on top of the world" with using your talents!

Carly Fiorina on The Dynamics of Change and Fear

Fiorina talks about the dynamics of change and fear. She notes that entrepreneurship is about risk-taking, and this is always associated with trying something new. Fiorina concludes by asserting that change involves gathering enough energy and force to overcome the power of status quo.

Carly's Bio

Carleton S. (Carly) Fiorina was president and chief executive officer of Hewlett-Packard Company from 1999 to 2005. She served as chairman of the board from 2000 to 2005.

Prior to joining HP, Fiorina spent nearly 20 years at AT&T and Lucent Technologies, where she held a number of senior leadership positions and directed Lucent's initial public offering and subsequent spin-off from AT&T.

Fiorina was named an honorary fellow of the London Business School in July 2001. In 2002, she was honored with the Appeal of Conscience Award, and in 2003 she received the Concern Worldwide "Seeds of Hope" Award in recognition of her worldwide efforts to make global citizenship a priority for business.

The Private Sector Council honored Fiorina with its 2004 Leadership Award for her contributions to improving the business of government. Also in 2004, the White House appointed her to the U.S. Space Commission.

Fiorina has a bachelor's degree in medieval history and philosophy from Stanford University. She holds a master's degree in business administration from the Robert H. Smith School of Business at the University of Maryland at College Park, Md., and a master of science degree from MIT's Sloan School.

Source: HP

Turn Black Bears into White Bears

Gary talks about a new entrepreneurial startup idea.

Jeffrey Gitomer on Word of Mouth

Jeffrey Gitomer is an American businessman, author, and business coach based in Charlotte, North Carolina.

Read more on word of mouth.